Last updated: 27 September 2026
1. Who we are and how to contact us
The website whitelinecleaning.com and the Telegram bot @cleaning_white_line_bot belong to White Line, an apartment cleaning service in Kyiv. White Line is the controller of your personal data under the Law of Ukraine “On Personal Data Protection”.
For any question about your data, write to our Telegram bot.
2. What data we collect
- Booking details: name, phone, address, apartment size, chosen services, preferred day, comment and preferred contact channel.
- Telegram data, if you connect the bot: your Telegram ID and name, the phone number you shared, your messages and photos for the manager, ratings and reviews.
- Order details: date and time, assigned crew, price, payment method and status, status history.
- Before and after photos the crew may take in your apartment for quality control.
- Technical data: IP address, browser and device type. Cloudflare processes it to run the site and protect forms from spam.
We never receive or store bank card details. If you pay online, the payment is handled by the payment provider.
3. Why we use your data
- To take and carry out your order: call you, agree on time and price, give the address to the crew. Legal basis: the service contract.
- To send order status, reminders and “team on the way” messages in Telegram. Legal basis: your consent, since you connect the bot yourself.
- To answer your questions and requests. Legal basis: your request.
- To control quality: ratings, reviews, result photos. Legal basis: our legitimate interest in improving the service.
- To publish reviews on the site. We show only the rating and the review text, never your name or contacts.
- To protect the site and forms from spam and abuse. Legal basis: legitimate interest.
- To analyse site traffic, only if you accept analytics cookies. See the Cookie policy for details.
4. Who can access your data
Only those who need it to carry out your order:
- White Line managers: all booking details;
- the crew assigned to your cleaning: address, time, name, phone, what to clean and the amount due;
- technical providers processing data on our behalf: Supabase (database), Cloudflare (site hosting and form protection), Hetzner (Telegram bot server), Telegram (messaging with you and the team);
- Google and Meta, only if you accept analytics or advertising cookies.
5. We do not sell data
We never sell your data or share it with other companies for their advertising. We may disclose data only when lawfully required by public authorities.
6. Where your data is stored
Our database is in Ireland and the bot server is in Finland, both in the EU, which ensures adequate protection of personal data. Cloudflare, Telegram and Google may process data on their servers in other countries, including the USA.
By sending a booking or connecting the bot, you agree to this transfer abroad under Article 29 of the Law.
7. How long we keep data
- order data: 3 years after your last order, to handle claims and keep records;
- requests without an order: 1 year;
- before and after photos: as long as the order;
- database backups: up to 90 days;
- analytics data: up to 14 months, if you accepted analytics.
After these periods we delete or anonymise the data. Telegram messages are kept under Telegram’s rules.
8. Your rights
Under Article 8 of the Law of Ukraine “On Personal Data Protection”, you have the right to:
- know what data about you we process, where it came from, why and who receives it;
- access your data;
- have inaccurate data corrected or your data deleted;
- object to the processing of your data;
- withdraw consent at any time, for example by disconnecting the bot or declining cookies;
- be protected from unlawful processing, loss or destruction of data;
- complain to the Ukrainian Parliament Commissioner for Human Rights or to a court.
9. How to make a request
Write to the Telegram bot and tell us what you need: a copy, a correction or deletion of your data. We will review your request within 10 working days and fulfil it within 30 calendar days.
If you have an unfinished order, we will first complete or cancel it and then delete your data.
10. How we protect data
Data is sent only over encrypted connections. Only the site and the bot can access the database, using protected keys, and only team members can see orders in Telegram. When someone leaves the team, the bot removes their access immediately.
11. Cookies
A separate policy explains which cookies the site uses and how to manage them.
12. Children
Our services are intended for adults. We do not knowingly collect children’s data.
13. Changes to this policy
We may update this policy. The date of the latest version is shown at the top of the page. We will announce significant changes on the site or in the bot.
